Privacy Policy for PK Game 365

1. Introduction

PK Game 365 ("the Platform", "we", "us", "our") is committed to protecting the privacy of every person who visits or registers on our platform. This Privacy Policy sets out in clear terms what personal data we collect, why we collect it, how we use it and the measures we have in place to keep it safe.

This policy applies to all users of the PK Game 365 platform, including visitors who browse without registering and players who hold active accounts. By registering an account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and PK Game 365.

2. Information We Collect

PK Game 365 collects personal information only to the extent necessary to operate your account, process PKR transactions and deliver a functional and secure platform experience. The categories of information we collect are as follows:

3. How We Collect Your Information

PK Game 365 collects your personal information through several channels, all of which are transparent and within your control:

• Direct registration: When you create an account on PK Game 365, you provide your name, contact number, date of birth and any other details requested in the registration process.
• Identity verification: When you submit KYC documents — such as a copy of your CNIC — to complete the verification process required before withdrawals are processed.
• Transactions: When you make a PKR deposit or request a withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or debit card, relevant payment details are captured automatically.
• Platform activity: As you browse the Game Lobby, play Slots, participate in Live Casino sessions or engage with Bingo, your in-session activity and gameplay data is logged automatically.
• Device and browser data: Technical information such as your IP address, device model and browser version is collected automatically when you access PK Game 365, as is standard across all online platforms.
• Support interactions: If you contact the PK Game 365 support team, the content of those communications may be retained for quality assurance and dispute resolution purposes.

4. How We Use Your Data

PK Game 365 uses the personal information we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The main purposes are:

• Account management: Creating and maintaining your player account, authenticating logins and managing your profile settings.
• Transaction processing: Facilitating PKR deposits and withdrawals through your chosen payment method and maintaining accurate records of your financial activity on the platform.
• Identity verification: Conducting KYC checks to verify your identity and confirm ownership of the payment methods linked to your account, as required before processing withdrawals.
• Fraud prevention and security: Monitoring account activity for signs of fraud, multiple account usage, money laundering or other prohibited conduct as set out in the Terms and Conditions.
• Responsible gaming: Monitoring gameplay patterns to support the responsible gaming tools available on the platform, including deposit limit enforcement and self-exclusion management.
• Customer support: Responding to your queries, resolving disputes and providing assistance with account, deposit or withdrawal issues.
• Platform improvement: Analysing aggregated usage data to understand how players interact with PK Game 365 and to improve the platform's design, game selection and overall performance.
• Marketing communications: Sending you information about bonuses, promotions, Cricket season offers and PSL-related campaigns — only where you have not opted out of receiving such communications.

PK Game 365 does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated processes are used — such as fraud detection flags — a member of the team reviews the outcome before any action is taken on your account.

5. PKR Transaction Data

All financial transactions at PK Game 365 are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, Bank Transfer or a Pakistan-issued debit card, the transaction details — including the amount, method, timestamp and the account identifier associated with the payment — are recorded securely in your account history.

This transaction data is used exclusively to:

• Accurately credit your gaming balance following a confirmed deposit.
• Process withdrawal requests to your verified payment method.
• Maintain an auditable record of your financial activity for dispute resolution and account security purposes.
• Support fraud prevention and anti-money-laundering checks where required.

Your PKR transaction history is accessible to you at any time through your account dashboard. PK Game 365 does not share your individual transaction data with third-party advertisers or unaffiliated commercial entities. Financial data shared with payment processors — such as JazzCash and Easypaisa — is limited strictly to what is necessary to complete the specific transaction you initiated.

6. Sharing Your Data

PK Game 365 does not sell your personal information. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose:

• Payment processors: To process your PKR deposits and withdrawals, we share the minimum necessary financial information with payment service providers such as JazzCash, Easypaisa and Raast. These providers are contractually bound to handle your data securely and only for the purpose of completing the transaction.
• Identity verification providers: Where third-party services are used to assist with KYC checks, your submitted documents are shared with those providers under strict data processing agreements. Verification providers are not permitted to use your data for any purpose other than completing the verification task.
• Platform technology providers: Certain technical aspects of the platform — such as game software, analytics and security infrastructure — are provided by third parties. These providers may process limited technical data (such as session data or error logs) as part of delivering their service. They are not permitted to use this data independently.
• Legal and regulatory requirements: PK Game 365 may disclose personal data if required to do so by applicable law, court order or in connection with an investigation into suspected fraud, money laundering or other illegal activity. Such disclosures are made only to the extent required and are not voluntary commercial sharing.

In all cases where data is shared with third parties, PK Game 365 takes reasonable steps to ensure those parties handle your information with an equivalent level of care to that described in this policy.

7. Data Security

PK Game 365 takes data security seriously. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols, ensuring that information exchanged between your device and the PK Game 365 platform cannot be intercepted.
• Encrypted storage of sensitive account data, including financial information and identity documents submitted for verification.
• Access controls that restrict internal access to personal data to only those team members who require it to perform their role.
• Regular security reviews of platform infrastructure, payment integrations and data storage systems.
• Secure handling procedures for KYC documents, with retention and deletion protocols that limit how long sensitive identity data is stored.

While PK Game 365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — choosing a strong password, not sharing your login credentials and notifying our support team immediately if you suspect unauthorised access to your account all make a meaningful difference.

8. Cookies & Tracking Technologies

PK Game 365 uses cookies and similar technologies to make the platform function correctly and to improve the user experience. A cookie is a small text file placed on your device when you visit a website. The types of cookies used on PK Game 365 include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and cookies that remember your language and display preferences. The platform cannot operate without these.
• Functional cookies: Used to remember your preferences and personalise your experience — for example, remembering your preferred game category or your last visited section of the Game Lobby.
• Analytics cookies: Used to understand how players interact with PK Game 365 — which pages are visited most, how long sessions last and where players encounter difficulties. This data is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login patterns or multiple account attempts from the same device.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform. PK Game 365 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.

9. Data Retention

PK Game 365 retains your personal data for as long as your account is active and for a reasonable period thereafter to meet any applicable obligations. The general retention principles we follow are:

• Account data and gameplay history are retained for the duration of your account and for a defined period following account closure, to allow for dispute resolution and to meet any record-keeping obligations.
• PKR transaction records are retained for the period required to support financial auditing, fraud investigation and any applicable legal requirements.
• KYC documents submitted for identity verification are retained only as long as necessary for the verification purpose and any associated legal obligations, after which they are securely deleted.
• Support communications are retained for a limited period for quality assurance and dispute resolution, after which they are deleted from active systems.

Once your data is no longer required for the purposes described in this policy, PK Game 365 will either securely delete it or anonymise it so that it can no longer be linked to your identity.

10. Your Rights

As a registered player on PK Game 365, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data that PK Game 365 holds about you. We will provide this in a clear, readable format within a reasonable timeframe following your request.
• Right to correction: If any of the personal information we hold about you is inaccurate or out of date, you can request that it be corrected. For some information — such as your contact number — you may be able to update this directly through your account settings.
• Right to deletion: You can request that PK Game 365 delete your personal data. We will honour this request where there is no legal or contractual obligation requiring us to retain the data. Note that certain financial and identity records may need to be kept for a defined period even after an account is closed.
• Right to restrict processing: In certain circumstances, you may request that PK Game 365 restrict how your data is processed while a concern or dispute is being resolved.
• Right to opt out of marketing: You can opt out of receiving promotional emails or notifications from PK Game 365 at any time through your account settings or by contacting the support team. Opting out of marketing does not affect essential account communications such as transaction confirmations or security alerts.

To exercise any of the above rights, contact the PK Game 365 support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe and will let you know if any part of the request cannot be fulfilled, along with the reason why.

11. Minors

PK Game 365 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to register an account or use the platform in any capacity.

If PK Game 365 becomes aware that a person under 18 has registered an account or submitted personal data, that account will be closed immediately and any associated data will be deleted. Parents or guardians who believe that a minor has accessed PK Game 365 using their details should contact our support team immediately so the account can be reviewed and closed.

We also encourage parents and guardians to make use of parental control software and device-level restrictions to prevent underage access to online gaming platforms.

12. Changes to This Policy

PK Game 365 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in the services we use or changes in applicable requirements. When we make material changes, we will make reasonable efforts to notify registered players — for example, by displaying a notice on the platform or sending a message to your registered contact details.

The effective date at the top of this page will always reflect when the policy was last updated. We encourage you to review this page periodically. Your continued use of PK Game 365 following the publication of an updated Privacy Policy constitutes your acceptance of the revised version.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the PK Game 365 support team.

You can reach us at: [email protected]

For queries specifically related to account data, KYC documents or PKR transaction records, please include your registered contact number in your message so our team can locate your account promptly. All privacy-related requests are handled with confidentiality and will be responded to within a reasonable timeframe.

For information about responsible gaming tools, deposit limits or self-exclusion, visit the Responsible Gaming page or contact support directly.